A window & soft furnishings dynasty taking a good, hard look at scaling up.
David Reilly started REILLYS window coverings & soft furnishings business 20 years ago. As each of his five children joined over the years, projects kept coming. But having work and having the systems to manage well are two different challenges. Staffing pinch points, cash flow pressures, and a growing team without clear structure—REILLYS was busy, but not built to scale. When daughter Jill suggested P7’s approach, the family worried about old dog, new tricks—but David embraced it immediately.
THEIR
STORY
50% Revenue Lift
95% Staff Retention
Zero Leader Bottlenecks
Problem
REILLYS was a classic family success story with a scaling problem. David Reilly started the business 20 years ago. Fifteen years ago, his eldest daughter Cassie joined. Then the rest of the kids came on board—all five of them now involved in running the business.
Work was never the issue. REILLYS specialised in window & soft furnishings and window coverings—blinds, curtains, the full range. The pinch points were always the same: staffing and cash flow. Reillys needed less turnover and certain long-term players to step up into new capacities, or they feared they’d never have the right mix of people and systems to manage the workload without stress and burnout.
Solution
P7 started where the rubber hit the road—meetings. The morning huddle became the foundation—huge for staff morale and communication. P7’s Anna, and Nathan showed up to meetings, critiqued them in real-time, and coached the team on how to improve.
Next, working with the A-Player Assessment and Org Chart Review had an immediate impact, with REILLYS identifying top performers and moving B-players into the right areas of the business—areas that then finally had strong growth.
P7’s team was hands-on and available when REILLYS needed them, coaching staff across different areas. The employees were receptive to everything presented. The open communication lines the huddles changed how the team operated—with less firefighting, and more ownership.
“Reading a book gives you theories. P7 sitting down with us, modelling the tools, executing? That’s what made it work.”
